Author Archives: Emma

“We were really happy with the service we received from The Bathroom Design Studio, from the personal involvement of Mark Billington in the design and specification process, all the way through to signing off the installation. The project was not straightforward as it was not a revamp of an existing bathroom but a conversion from a small bedroom. The work was completed quickly and to the promised timetable, and Emma coordinated the different trades involved very well, so no time was wasted.

The fit-out was very high quality and when issues were encountered – not the fault of Billingtons – these were addressed immediately and sorted out to our satisfaction. The team were all polite, professional and very competent, and everything was left in a tidy state at the end of the day. The bathroom looks great, and everything works beautifully. It has been much admired by visitors coming to stay.”

“We used The Bathroom Design Studio to install new bathrooms at a flat in the area. We ran a competitive process. We chose The Bathroom Design Studio partly on value and partly because their design was the most impressive. Mark identified a potential design/installation problem that their competitors did not spot and his designs were perfect for us, more or less first time. We had a lot of confidence in the skill of the team. The range of products and tiles in their showroom suited us and they took us through the decision making process with skill and care.

The installation went well and the quality of the materials and finish was (and remains) excellent. The team were also kind enough to arrange some other joinery and heating works while they were on site and these all went well too.

After the installation we had a problem with one radiator. That proved to be a defective unit (unrelated to the quality of installation). Again the team reacted quickly and professionally and the unit was replaced without any hassle.

All in all, we were tremendously impressed by The Bathroom Design Studio and each member of the team we met. I have no hesitation in recommending them.”

“From the outset The Bathroom Design Studio gave us confidence in their ability to modernise and refit our 20 year old en-suite shower room and family bathroom in our Bowness apartment. Mark and Emma’s innovative design ideas, with good consultation at every stage, resulted in an excellent and complete transformation of both spaces. The ‘can do’ attitude everyone in the company demonstrated from start to finish was exemplary and the work was completed on schedule. We were well informed as the job progressed and are delighted with the outcome. Now we need to upgrade the rest of the apartment to match the standard!”